Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What makes Guest In Residence cashmere unique?
We focus on creating 'future heirlooms' by using high-quality, long-staple 100% cashmere fibers. This ensures our garments are exceptionally soft, durable, and resistant to pilling, designed to last for generations.
How should I care for my cashmere pieces?
To maintain the longevity of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and store folded rather than on a hanger to prevent stretching.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that some seasonal or sale items may be designated as final sale.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our silhouettes range from 'Slim Fit' to 'Oversized,' so we recommend checking the fit notes on the individual product description.
Do you offer international shipping and duties coverage?
Yes, we ship to most countries globally. Depending on your destination, duties and taxes may be calculated and collected at checkout to ensure a seamless delivery process without additional fees upon arrival.